Talmundo Boarding
by Talentech
- I can’t seem to access the admin app to create/view new users. Why?
- What are the main differences between different types of admin roles?
- I am not able to edit a specific module but I am sure I have all the needed filters. Why is this happening?
- Why can't I delete an user or an employee? I don't even see the deletion button!
- I am an admin but I only have the "view" right for most of the content. Why is that?
- How do I check the permissions of all admin roles?
- When I try to edit an employee I see only the "view"button. Why is that?
- How can I update many users at once?
- I added a new admin to the app but she/he did not get the invitation email. Why is that?
- How do I create a key contact role and assign it to an employee?
- Can a key contact access the backend of the platform?
- Can I add many users / employees at once? How many and how do I that?
- I was an onboardee and now I am an admin. Can I use the same link to access the backend of the app?
- What is a super admin?
- I deleted an user and the onboardee's profile was also removed. Is that correct?
- How can I export the employees' data?
- What is the onboarding / offboarding period and how do I set this?
- How do I add employees and users via an import using excel?
- As an onboardee I have opened all screens, responded to all tasks I was assigned, but my progression is not yet on 100%. Is that correct?
- When I try to add an employee, I get the message "oops, something went wrong". What can it be?
- How do I change the expiration time for the invitation link?
- Learning Pages: Media with Text Component
Filters
- I have different countries as filters and each one of them needs to get different questions in the quizzes. What can I do?
- I am a local admin from country A, but I see some employees from country B in the employees' list. Why is that?
- My filters are all correctly set but I am not being able to edit the content of a learning page. Why?
- An employee accesses the frontend and does not see anything. What can be the cause?
- I just added an onboardee/offboardee but I can't find them back. Why?
- As an admin, when I try to edit an employees see only the "view" button. Why is that?
- I can't add an user/onboardee as it says that it already exists however I can't find her/him in the user list. What can I do?
- I want to add a new filter for an onboardee but it doesn't show up in the list. Why is that?
- A new filter was added, but when I try to edit a module, I can't select these filters. What can be the cause?
- How do I add a filter to an employee or admin?
- I can't add an user/employee: I get an error saying it already exists however I can't find them in the user list. What can I do?
Product Updates & Newsletter
User's management
Extra Features
Getting started with your application
Onboardee's management
Forms
- How can I share a document in a form?
- How can I allow employees to add an element several times / create a repeating element? E.g. list the names of their children.
- I can edit the forms in the backend but I can't see it in the frontend. What can be the reason?
- I tried to upload documents to a form but none of the accepted formats are working. What can be the reason?
- How can I translate my Form?
- How do I create a form from scratch?
- How do I rearrange questions or move them to a different section?
- How can I make a question mandatory?
- How can I make a question dependent on the answer of a previous question?
- What is a "regex" field ?
Using the Boardee app on a mobile phone/tablet
Learning pages
- How do I assign/update filters to/of my learning page?
- How do I embed a map in my learning page?
- Can I add a PowerPoint presentation to my learning page?
- How do I add an URL as an hyperlink to a text?
- How do I add a video to my learning page?
- Can I drag and drop components inside a learning page?
- Can I add a PDF to a learning page?
- How do I set the timing for my learning page?
- How do I update a content that has already been published?
- What happens when I set my learning page module to "active"?
- How do I delete a single component in a Learning Page?
- How do I delete a learning page?
- Can I set a timing for each component of my learning page?
- Why some functionalities do not work when I try to access learning pages?
- How do I edit a learning page module that already exists?
- The page doesn't load, I am stuck on a page with 3 dots
- How to duplicate a Learning Page ?
- Do I have enough rights to edit a learning page?
- How many layers can I have in each learning page?
- Video module
- How can I edit more than one user/employee at the same time?
- Can I duplicate a learning page?
- How do I change the company colors displayed in the app?
- How do I know what the employees will see in their dashboard?
- How do I translate a learning page?
- What does the "editable by others" checkbox do?
- How do I edit the availability (timing) of a learning page?
- How do I add a map in the maps component?
- Which type of videos can be uploaded as content in the app?
- Hvor mange lag/sider kan jeg ha på hver læringsside?
- How does the Files Component in Learning Pages work?
- Do I have the rights to create and delete Learning Pages?
- How can I zoom in and out on an image when I upload it in a Learning Page?
Video guides
Library
Admin rights Management
Tasks
- Hva skjer med alle eksisterende onboardee og deres nøkkelkontakter når oppgaver aktiveres?
- Vil lokale administratorer bare se oppgaver som er tildelt ansatte med samme filtermatch?
- Vil lokale administratorer kun se opgaver, der er tildelt medarbejdere med samme filter-match?
- Hvad sker der med alle eksisterende onboardees og deres nøglekontakter, når opgaver aktiveres?
- Hvad er brugerdefinerede opgaver?
- Hvad bestemmer, i hvilken rækkefølge opgaverne vises?
- Får opgaveansvarlige påmindelses-e-mails om opgaver, der stadig er åbne? Og kan vi selv opsætte dem?
- Får administratorer en notifikation, når en ny kommentar bliver tilføjet til en opgave?
- Kan vi midlertidig omdisponere en oppgave hvis noen er på ferie eller lignende saker?
- Can tasks be assigned outside of the onboarding period?
- Task Delegation
- New Task Design - What changed?
Login issues
Pulse checks
My Boardee Dashboard
In-App Statistics
Image Requirements
Key Contacts
- Hvordan sporer jeg e-poster som ble sendt til nøkkelkontakter?
- Kan en nøglekontakt få adgang til appen som admin?
- Hvordan tilføjer jeg en nøglekontakt til en medarbejder?
- Hvordan sporer jeg emails, der blev sendt til key contacts?
- Hvad er en nøglekontaktperson?
- What is a key contact?
- How do I track emails that were sent to key contacts?
- Can someone who is a key contact access the app as an admin?
- How do I add a key contact to an employee?
API
Introduce Yourself
- Hvad er den maksimale filstørrelse tilladt for "Introducer dig selv"-videoer?
- Bliver nøglekontakter underrettet, når deres onboardees færdiggør Introduce Yourself-modulet?
- Are key contacts notified when their onboardees finish the Introduce Yourself module?
- Why as an onboardee I don't see the introduce yourself module?
- What is the maximum file size allowed for "Introduce Yourself" videos ?
- Hvorfor ser jeg som nyansatt ikke introduser deg selv-modulen?
404 Error
Browser issues
Error 500
Chatbot
- Hvordan kan jeg få implementert en chatbot i appen min?
- How can I have a chatbot implemented in my app?
- Where can I get more information about having a chatbot implemented in our app?
- In how many languages can I have the chatbot implemented?
- Can chatbot answers be filtered?
- What do I need to provide for a chatbot?
- Kan chatbot-svar filtreres?